✨ What is the scheduling policy?

All guests are required to include an active credit card within their profile in the instance that it needs to be used. A 50% deposit will be rendered during the time of scheduling for all new guests and for those who have a history of late cancellations/no show. Those with a history of maintaining their appointments outside of the requested 48 hour timeframe, will not have to render a deposit for future appointments.

Sassy Face KC works by appointment only. Last minute appointments or walk in's are possible when there is time in the schedule to accomodate. Please communicate directly with us prior to your arrival.

✨ What is the cancellation policy?

At Sassy Face KC, your time (and ours) is sacred. To keep things running smoothly and ensure every guest enjoys their full experience, please review our booking etiquette below:

Cancellations & Rescheduling
We kindly ask for 48 hours’ notice for all appointment changes — 72 hours for services over 2.5 hours. Changes made after this window must be handled via text with your service provider. Late changes or cancellations will incur a 50% charge or forfeiture of your deposit. Same-day cancellations and no-shows are subject to the full service amount, and future bookings may require a deposit.

Frequent Rescheduling
If an appointment is rescheduled more than twice, deposits are forfeited. After three consecutive changes, online booking privileges may be paused.

Running Late
A quick text is appreciated! After 10 minutes late, services may be modified or rescheduled, and the same-day cancellation policy applies.

Grace & Understanding
Life happens — we get it. Emergencies and illness are always handled with compassion and communication.

✨ What is the best way to communicate with SFKC?

For anything related to your appointment, text is best — it’s the quickest way to reach us!

You can find Summer and Dawn’s contact info below (and on every webpage or on Vagaro under Staff). We do our best to reply promptly and within 24 hours during personal time off. Emails are typically answered within 48 business hours.

✨ We appreciate kind, courteous communication — it always sets the tone for a beautiful experience. ✨

Save our numbers:
📱 Summer Serrano | 913-940-8717
📱 Dawn Van Kleeck | 816-745-2194

✨ What is the easiest way to schedule with SFKC?

For the smoothest experience, download the Vagaro app and bookmark Sassy Face KC for quick access. Booking through Facebook, Instagram, or mobile browsers can be a little glitchy — and we’d rather keep things seamless for you.

Through the app, you can:
• Manage, reschedule, or cancel appointments
• View past visits, product purchases, and gift cards
• Reserve appointments up to 90 days in advance

✨ Pro Tip: Pre-book 2–3 months ahead to secure your preferred times and keep your skin goals on track. Appointments beyond 90 days can be scheduled in person during checkout.

✨ How do I know if my appointment was successfully scheduled/modified/rescheduled/cancelled?

You’ll receive an immediate text and/or email confirming any appointment that’s been scheduled, modified, or cancelled. If you don’t receive one, it may not have been successfully submitted, your info may need updating, or it could’ve landed in spam/junk.

If your message says “Pending Approval,” no worries — your time is securely reserved just for you. It simply means we haven’t had a moment to hit “approve” yet.

✨ More information regarding your notifications for your upcoming appointment:

You’ll receive three notifications about your appointment — giving you **P L E N T Y ** of time to make changes without penalty.

If you don’t receive a confirmation immediately after booking, please text your service professional or check your Vagaro app contact preferences.

Here’s what to expect when you’re opted in:
1️⃣ Booking Confirmation: Instantly sent once you schedule your appointment.
2️⃣ 74-Hour Reminder: Confirms your intent to keep your appointment and reminds you that you have 26 hours (or 2 hours for 2.5+ hour services) to cancel without penalty.
3️⃣** 1-Hour Reminder:** A friendly nudge so you don’t lose track of time — guests love this one.

You may also receive occasional text alerts for last-minute openings or special promotions.
⚠️ Please don’t reply to automated texts — they drift into cyberspace and never reach us.
If you opt out of messages and later change your mind, you can re-enable them within your Vagaro profile settings.

✨ It’s your responsibility to keep track of appointments and review notifications carefully to avoid duplicate bookings. You’ll be responsible for any extra appointments created in error. ✨

✨ What do I need to know once I arrive for my appointment?

All doors of building 4701 lead to us!

Bank side: Take the winding stairs up to our suite.

Backside (circle drive): Both doors lead directly to us on the upper level, where we’re located — next to the winding stairs, ladies’ restroom, and drinking fountains.

When you arrive, text your service professional and wait in your car until you receive a response to come in. Because we don’t have a spa concierge, the suite doors may be locked while we’re performing closed-door services to ensure complete privacy for our guests.

✨ Please plan to arrive 5 minutes early to use the restroom and settle in. We kindly ask that you don’t arrive earlier unless prearranged — your time is reserved exclusively for you. ✨

✨ What else do I need to know when visiting Sassy Face KC?

We kindly ask that shoes be removed before getting on the treatment tables (dressed in fresh white sheets) or at the front door during inclement weather.

This simple gesture helps us:
• Maintain a clean, peaceful environment — so our energy stays focused on you, not sweeping floors between guests.
• Protect clients enjoying shoeless services from stepping on grit, salt, or debris.
• Reduce linen wear and laundry costs, helping us keep pricing steady.
And honestly — would you wear your shoes on your own bedding? 😉

✨ Thank you for honoring this small ritual of respect and relaxation. Kick off your shoes, take a deep breath, and settle in — this is your time to melt. ✨

✨ What kind of products do you use during Sassy Face treatments?

If you are a fan of research, here is a list of some of the major contributors to our backbar product assortment. These products align with our holisitic philosophies and are inclusive for all skin types and conditions.

Facials/Skin Rituals/Retail
Laurel - Retail/Backbar/Shipping
Osmosis - Retail/Backbar/Shipping
Viktoria Deann - Prepay and order upon request
Face Reality - Retail only. Actives will not be sold to unmonitored guests.
Dermastart - Retail only

Waxing/Hair Removal
Nufree Hair Removal System - Backbar
Finipil - Backbar & Retail - Backbar

Lash Lift & Tint
Supercilium - Backbar
Refectocil - Backbar
Hair Pearl - Backbar
Belmacil - Backbar

✨ Do you sell gift cards?

Yes, we do! 🎁 You can securely purchase digital gift cards online — perfect for emailing or printing to share a little Sassy Face love.

Gift cards are automatically stored in the Gift Card section of the recipient’s Vagaro profile. Just be sure to use the correct email address if they already have an existing Vagaro account.

💻 On a laptop: click the “Gift Card” tab at the top of the page.
📱 On mobile: tap the (⋯) menu in the upper right corner to find it.

✨ It’s the easiest way to gift self-care, glow, and good energy — all in one click. ✨

✨ Are Sassy Face treatments for all genders?

Every service, with the exception of bikini and braziians, are suited for everyone.

✨ Are your treatment rooms private?

Yes! Each treatment room has a locking door and full privacy available.

✨ What are your terms of service and retail purchase policies?

DISCLAIMER
You acknowledge with every purchase that you assume full responsibility for deciding if you are a good candidate for the use of any product or device sold here. No information on this website should be considered medical advice. If you have a medical condition, or think you may have one, please consult your healthcare provider before making a skincare product or skincare device purchase. The content of this website, such as graphics, images, text, and all other materials, is provided for reference, educational, and informational purposes only. The content is not meant to be complete or exhaustive or to be applicable to any specific individual’s medical condition. Information here is not intended to be used to make a diagnosis or to replace or overrule a qualified healthcare provider’s judgment.

REFUND | RETURNS | EXCHANGES
No refund is offered on the sale of skincare products. If unsatisfied with your choice: Products may only be brought back within 14 days & exchanged for equal value in product or a credit towards product. In the case of a defective state, i.e., broken, leaked, or not dispensing properly, proof of said defect in picture, video MUST be presented via email (Summer@sassyfacekc.com) or in person to Sassy Face KC within 24 hours of receipt and before any partial refund or exchange is negotiated. Seller will process refunds or exchanges or evaluate any said defective state within 48 hours upon receipt of returned product, and refund (less shipping or other fees) will be processed to the same exact form of payment Buyer used to make the purchase.

GUARANTEE
Seller does not guarantee results on skincare products, services or devices. All statements on this website are for general knowledge of product specifications, use, contradictions (if any), and ingredients to the best of our knowledge, and in no way should be considered as a guarantee or medical advice. You assume full responsibility for using the information on this site, and you understand and agree that Sassy Face KC and its affiliates, including any employees or contractors, are not responsible, or liable, for any claim, loss, or damage resulting from its use by you or any user. The testimonials on this website are genuine but they are individual users’ experience and in no way indicates a guarantee of the same result for anyone else. Due to the numerous factors involved in skincare such as diet, exercise, hydration or lack thereof, in conjunction with medications, products currently being used, and potential for improper use of any product or device, we simply cannot – and do not – guarantee your results.

For assistance phone 913-940-8717 Monday – Friday 9:00 AM – 4:30 PM Central Time.

Our business is closed for all major US holidays.

Send emails to; Summer@SassyFaceKC.com. Emails will be responded to within 48 business hours.